Polaris Finance

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•   DELIVERY & RETURNS
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Delivery & Returns
Delivery Charges
UK Postage
1. CR Willcocks aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order and clearance of payment. Your order may be delayed if the item is not in stock with our suppliers or if we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. CR Willcocks are not able to supply dates our suppliers may get an item in stock. Please note that ordering of Kab Seating can take up to an extra 6 weeks for delivery if out of stock at our depot.
   
2. Items ordered via the website are sent either via FedEx or Royal Mail Tracked.
   
3. Delivery charges are worked out through the weight of the order.
   
4. Delivery charges set for mainland UK (not including Scottish Highlands & Islands, Channel Islands and Northern Ireland ) are as follows; orders are sent via FedEx for £7.85. It is the same price up to a maximum of 20kg. For any orders over 20kg please contact us for a quote.
5. Delivery charges set for Scottish Highlands & Islands, Channel Islands and Northern Ireland are sent via Royal Mail tracked service, with prices starting at £12.00
   
6. If you have not received your items within 21 days of ordering please contact us, and we will arrange a replacement or a refund.
   
7. Collection from our depot is also available free of charge, and is available as an option when you go through to the checkout. If you choose this option we will notify you once the order is available to collect.
   
EU Postage
1. “CR Willcocks” aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or if we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. CR Willcocks are not able to supply dates our suppliers may get an item in stock. Please note that ordering of Kab Seating can take up to an extra 6 weeks for delivery if out of stock at our depot.
2. Items ordered via the website are sent either via TNT or Royal Mail. Delivery is a 2-9 day service.
3. Delivery charges are worked out through the weight of the order.
4. Delivery charges set for European Countries* to the UK are as follows;
   0 kg – 0.25 kg = £7.50, 0.25 kg - 0.5 kg = £9.60, 0.5 kg - 0.75 kg = £11.40, 0.75 kg - 1 kg = £12.60, 1kg - 1.25 kg = £13.80, 1.25 kg - 1.5 kg = £15.00, 1.5 kg - 2 kg = £16.20. For weights over 2 kg please contact us for an accurate quote.
5. If you have not received your items within 35 days of ordering please contact us, and we will arrange a replacement or a refund.
International Postage
1. “CR Willcocks” aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or if we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. CR Willcocks are not able to supply dates our suppliers may get an item in stock.Please note that ordering of Kab Seating can take up to an extra 6 weeks for delivery if out of stock at our depot.
2. Items ordered via the website are sent either via TNT or Royal Mail. Delivery is a 2-9 day service.
3. Delivery charges are worked out through the weight of the order.
4. Delivery charges set for World Zone 1 (e.g. North America, South America, Africa, the Middle East, the Far East and South East Asia): 0.0 kg - 0.25 kg = £10.20, 0.25 kg - 0.5 kg = £15.60, 0.5 kg - 0.75 kg = £18.30, 0.75 kg - 1.0 kg = £21.60, 1.0 kg - 1.25 kg = £24.30, 1.25 kg - 1.5 kg = £27.00, 1.5 kg - 2.00 kg = £28.50.  For any orders over 2kg please contact us for an accurate quote.
5. Delivery charges set for World Zone 2 (e.g. Australia, New Zealand, Fiji, Tonga, Samoa) 0.0 kg - 0.25 kg = £12.30, 0.25 kg - 0.5 kg = £18.00, 0.5 kg - 0.75 kg = £21.60, 0.75 kg - 1.0 kg = £25.50, 1.0 kg - 1.25 kg = £28.80, 1.25 kg - 1.5 kg = £32.40, 1.5 kg - 2.00 kg = £34.80.  For any orders over 2kg please contact us for an accurate quote.
6. Delivery charges set for World Zone 3 (United States) 0.0 kg - 0.25 kg = £13.50, 0.25 kg - 0.5 kg = £20.40, 0.5 kg - 0.75 kg = £23.70, 0.75 kg - 1.0 kg = £28.20, 1.0 kg - 1.25 kg = £32.40, 1.25 kg - 1.5 kg = £35.40, 1.5 kg - 2.00 kg = £40.80. For any orders over 2kg please contact us for an accurate quote.
7. If you have not received your items within 35 days of ordering please contact us, and we will arrange a replacement or a refund.
   


* European Countries
Albania	Denmark	Kyrgyzstan	Russia
Andorra	Estonia	Latvia	San Marino
Armenia	Faroe Islands	Liechtenstein	Serbia
Austria	Finland	Lithuania	Slovenia
Azerbaijan	France	Luxembourg	Slovenia`
Azores	Georgia	Macedonia	Spain
Balearic Islands	Germany	Madeira	Sweden
Belarus	Gibraltar	Malta	Switzerland
Belgium	Greece	Moldova	Tajikistan
Bosnia Herzegovina	Greenland	Monaco	Turkey
Bulgaria	Hungary	Montenegro	Turkmenistan
Canary Islands	Iceland	Netherlands	Ukraine
Corsica	Irish Republic	Norway	Uzbekistan
Croatia	Italy	Poland	Vatican City State
Cyprus	Kazakhstan	Portugal
Czech Republic	Kosovo	Romania


Returns Policy


Cancelations
1. If you are not happy with your purchase you have the right to cancel your order within seven days of receiving your products.
2. If you are retuning the any items to us due to being unwanted you will be liable for any charges incurred in returning the goods to CR Willcocks or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.
3. All items returned to CR Willcocks must be packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and these result in damage or deterioration, we will charge you for the reduction in value.
4. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, CR Willcocks shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorisation procedure by contacting CR Willcocks by email or phone. We will email you a returns authorisation number along with details on how and where to send your item. Please notify CR Willcocks of the problem in writing as soon as possible and preferably within 28 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS


Please email via our contact form or call 01626 831852 to arrange returns. 

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